Among the many factors to take into account to guarantee perfect deliveries , the following stand out:

When carrying out logistics operations for transport and cargo delivery, it is essential to comply with the times agreed with the client. Problems may arise between the client and the logistics operator if the deadlines are not clearly defined.

A load delivered before the deadline, or after the deadline, can cause problems. Also, it is not always enough to deliver on the agreed day, because the goods are needed for a specific time interval.

For this reason, honest communication about the feasibility of meet customer conditions.

When preparing the load, those responsible must verify that the exact quantity defined in the documentation goes up to the transport and reaches its destination. During a delivery, inconsistencies may arise, such as insufficient or excess merchandise.

 That is why it is essential to comply with the control measures to avoid loading wrong amounts or losing items during shipping.

Each load must be transported guaranteeing the ideal conditions for its preservation. Depending on the merchandise, it is necessary to guarantee the appropriate temperature, as well as the packaging and organization within the space.

The delivery of damaged merchandise on the route is a problem for both the customer and the logistics operator.

For a company that transports merchandise it is essential that all its deliveries include the documentation required for shipment. Invoices, formats with the type of merchandise and quantity, departure and delivery notes, permits, personal documentation of the carrier, among others, must be in order.

The previously mentioned indicators can be optimized by implementing the following strategies.

Failed deliveries lead to financial losses and dissatisfied customers, factors that work to the detriment of a logistics company. Hence the importance of controlling every detail during the delivery process, to guarantee excellent performance.

Like any company, a logistics operator has the purpose of satisfying its customers, and of positioning itself advantageously among its competitors. Hence, the following practices are common in their daily work:

• Establishment of parameters to standardize performance

• Definition of the methods to measure compliance with the established parameters.

• Assignment of specific responsibilities and functions in a defined line of authority.

• Study of the results obtained, periodically, to determine the evolution and decide on corrective measures.

• Setting specific objectives and goals for the short and long term. The goals are the north and the objectives are the steps to achieve it.

The topic of perfect delivery has been widely debated in the logistics industry. This basically consists of delivering the client’s cargo on time, in good condition, complete and backed by the paperwork involved. But not once, as a product of chance, but consistently.

That is the great challenge for logistics companies, to maintain the expected level of efficiency in their deliveries, on a regular basis. Both parties are interested in optimal deliveries, to avoid declines in their competitiveness.

Hence the need for continuous communication between the customer and the logistics operator. The latter must involve the client in the different stages of the process; from selecting the correct vehicle for your load, to keeping you informed about the trajectory, to having it delivered to your door.

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